Posted : Saturday, April 20, 2024 08:01 PM
Requisition ID:
41199
Work Location:
Library - Central Library
Pay Range:
G.
20, $43,143.
70 - $66,872.
74 Starting Salary: Minimum of the Pay Range Work Schedule: Varies; Days, Nights Weekends(may include Weekends/Holidays) Part Time Hours/Wk: Job Open Date: 12/19/23 Application Deadline: 1/4/24 Job Duties: Find your best job yet and make a difference in our community! The City of Virginia Beach Public Library has an exciting opportunity as a Business Application Support Technician.
The City offers a generous benefits package, which includes medical, dental, and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and Paid Time Off.
We are seeking a dynamic innovative, energetic, and creative professional with a commitment to enriching the life of our community and creating a climate of lifelong learning to join us and work in a team-oriented and collaborative environment, providing quality services for all Virginia Beach residents.
Come join our extraordinary Library team! Business Application Support Technician job duties include but are not limited to: Prefer recent work experience within a Technical Call Center/Support Center/Help Desk in a job role equivalent to Support Center Analyst, Service Desk Technician, or Customer Service Representative.
Specialty certifications that may be required by government agencies – to be identified at the position level.
Performs day-to-day user support of computer applications, related hardware, and LAN systems for a department and serves as a power user.
Provides a rapid response to notifications of service interruptions.
Must be able to drive to various branch locations.
Establishes the priority of recorded incidents and resolve common client service requests using available resources; determines the most effective manner to resolve the client's reported incident.
Elevates complex and/or high priority incidents to the appropriate groups for resolution.
Follows up to ensure that action is taken.
Assists in acquisition and installation of hardware and software to the required quality specifications; and installs workstations.
May establish and maintain databases or spreadsheets for the division/department's use and generate various informational reports from them; prepares regularly recurring reports; creates spreadsheets, presentations, or reports for department/division use.
Assists, as needed, with the maintenance and inventory of agency hardware and software.
Responds to internal inquiries by compiling reports; handles complaints and requests for service or information by providing assistance or refers to the proper source.
Develops computer literacy within department using informal and formal training sessions.
Must be able to lift up to 50 pounds of force Candidate must have a valid driver’s license and will be required to go to library locations to provide hands on support.
Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less.
Individual assignments will be determined by the supervisor based on then current workloads and department needs.
Official City Job Description: https://s3.
us-east-1.
amazonaws.
com/virginia-beach-gov-docs/jobs/JobDescriptions/Business-Application-Support-Technician-03135.
pdf?v=1688158197 Working Conditions: https://workingcondition-summary-prod.
s3.
amazonaws.
com/B.
003455.
5.
pdf Minimum Requirements: MINIMUMS: Requires any combination of education and experience (above the high school level) equivalent to a minimum of two (2) years in fields utilizing the required knowledge, skills and abilities; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Employees may be required to participate in a Standby rotation to provide 24/7 coverage of customer operations.
Employees within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City's operational status.
Additional Requirements: DMV Transcript: Required CDL: Not Required DOT History: Not Required CPS Check: Not Required Physical: Not Required Respirator: Not Required Polygraph Review: Not Required Psychological Screening: Not Required Attachments Required: Preferences: Experience troubleshooting hardware/software issues.
2 or more years of Library experience.
Knowledge of service request processing and prioritization.
Asset management, inventory, and auditing experience.
Experience with vendor and IT relations.
Experience providing support for system/server upgrades, updates, patching, and migrations.
Experience developing and delivering trainings to end users.
Strong written, oral, and interpersonal communication skills.
Ability to work collaboratively on project-based work.
Ability to work and manage time independently.
Experience developing test scripts and conducting acceptance testing.
Special Instructions: **Candidate must have a valid driver’s license and will be required to go to library locations to provide hands on support.
Please complete the application in its entirety.
The application is the primary required document used to screen qualifications and years of experience.
A resume does not replace a completed application.
Fields on the application left blank, including but not limited to job duties, dates of employment, and hours worked, may cause your application to be incomplete.
You will not be able to access the details of this job ad once the closing date has passed.
If you would like to retain this information, please take a screen shot or print using your browser's printing capability.
Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you give us in the work experience section of this application.
Be sure you are thorough in describing your skills and duties as you complete the work experience section.
If the information cannot be verified you will not receive credit.
Please provide a copy of any certifications or related professional licenses.
VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions.
This will be handled through a pre-tax payroll deduction.
Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.
20, $43,143.
70 - $66,872.
74 Starting Salary: Minimum of the Pay Range Work Schedule: Varies; Days, Nights Weekends(may include Weekends/Holidays) Part Time Hours/Wk: Job Open Date: 12/19/23 Application Deadline: 1/4/24 Job Duties: Find your best job yet and make a difference in our community! The City of Virginia Beach Public Library has an exciting opportunity as a Business Application Support Technician.
The City offers a generous benefits package, which includes medical, dental, and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and Paid Time Off.
We are seeking a dynamic innovative, energetic, and creative professional with a commitment to enriching the life of our community and creating a climate of lifelong learning to join us and work in a team-oriented and collaborative environment, providing quality services for all Virginia Beach residents.
Come join our extraordinary Library team! Business Application Support Technician job duties include but are not limited to: Prefer recent work experience within a Technical Call Center/Support Center/Help Desk in a job role equivalent to Support Center Analyst, Service Desk Technician, or Customer Service Representative.
Specialty certifications that may be required by government agencies – to be identified at the position level.
Performs day-to-day user support of computer applications, related hardware, and LAN systems for a department and serves as a power user.
Provides a rapid response to notifications of service interruptions.
Must be able to drive to various branch locations.
Establishes the priority of recorded incidents and resolve common client service requests using available resources; determines the most effective manner to resolve the client's reported incident.
Elevates complex and/or high priority incidents to the appropriate groups for resolution.
Follows up to ensure that action is taken.
Assists in acquisition and installation of hardware and software to the required quality specifications; and installs workstations.
May establish and maintain databases or spreadsheets for the division/department's use and generate various informational reports from them; prepares regularly recurring reports; creates spreadsheets, presentations, or reports for department/division use.
Assists, as needed, with the maintenance and inventory of agency hardware and software.
Responds to internal inquiries by compiling reports; handles complaints and requests for service or information by providing assistance or refers to the proper source.
Develops computer literacy within department using informal and formal training sessions.
Must be able to lift up to 50 pounds of force Candidate must have a valid driver’s license and will be required to go to library locations to provide hands on support.
Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less.
Individual assignments will be determined by the supervisor based on then current workloads and department needs.
Official City Job Description: https://s3.
us-east-1.
amazonaws.
com/virginia-beach-gov-docs/jobs/JobDescriptions/Business-Application-Support-Technician-03135.
pdf?v=1688158197 Working Conditions: https://workingcondition-summary-prod.
s3.
amazonaws.
com/B.
003455.
5.
pdf Minimum Requirements: MINIMUMS: Requires any combination of education and experience (above the high school level) equivalent to a minimum of two (2) years in fields utilizing the required knowledge, skills and abilities; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Employees may be required to participate in a Standby rotation to provide 24/7 coverage of customer operations.
Employees within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City's operational status.
Additional Requirements: DMV Transcript: Required CDL: Not Required DOT History: Not Required CPS Check: Not Required Physical: Not Required Respirator: Not Required Polygraph Review: Not Required Psychological Screening: Not Required Attachments Required: Preferences: Experience troubleshooting hardware/software issues.
2 or more years of Library experience.
Knowledge of service request processing and prioritization.
Asset management, inventory, and auditing experience.
Experience with vendor and IT relations.
Experience providing support for system/server upgrades, updates, patching, and migrations.
Experience developing and delivering trainings to end users.
Strong written, oral, and interpersonal communication skills.
Ability to work collaboratively on project-based work.
Ability to work and manage time independently.
Experience developing test scripts and conducting acceptance testing.
Special Instructions: **Candidate must have a valid driver’s license and will be required to go to library locations to provide hands on support.
Please complete the application in its entirety.
The application is the primary required document used to screen qualifications and years of experience.
A resume does not replace a completed application.
Fields on the application left blank, including but not limited to job duties, dates of employment, and hours worked, may cause your application to be incomplete.
You will not be able to access the details of this job ad once the closing date has passed.
If you would like to retain this information, please take a screen shot or print using your browser's printing capability.
Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you give us in the work experience section of this application.
Be sure you are thorough in describing your skills and duties as you complete the work experience section.
If the information cannot be verified you will not receive credit.
Please provide a copy of any certifications or related professional licenses.
VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions.
This will be handled through a pre-tax payroll deduction.
Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.
• Phone : NA
• Location : Virginia Beach, VA
• Post ID: 9023945434