Service Plumber Field Team Lead

Are you looking for a dynamic position with a fun, family oriented, local company? This is your chance to join a fast-paced, growing company with an excellent track record in the area, in one of our most critical roles! We are looking for only the best candidates to join our team.
A skilled and motivated Field Team Lead Plumber will oversee our Service Repair plumbing division, from both the office and in the field.
The ideal candidate has extensive experience in plumbing systems, strong leadership, and excellent problem-solving abilities.
As a Field Team Lead Plumber, you will lead a team of plumbers, ensure quality workmanship, and maintain a high standard of customer satisfaction.
If this position is for you, you exemplify the following: You are driven to provide the highest level of customer service and satisfaction You can manage a variety of situations on a day day-to-day basis You are patient and persistent, but work well under pressure You thrive in a supportive role, and take pride in knowing your helping the team.
Here's what you will be responsible for: Lead and manage a team of plumbers, including assigning tasks, providing guidance, and fostering a collaborative and productive work environment.
Assist and direct dispatcher with prioritizing service calls, allocate resources effectively, and ensure service calls are being completed within set deadlines.
Review job specific requirements to execute plumbing installations and repairs efficiently.
Perform hands-on plumbing work, including installation, repair, maintenance, and troubleshooting of plumbing systems in residential, and commercial settings.
Ensure all plumbing work is compliant with relevant codes, regulations, and industry standards, maintaining a strong focus on safety protocols.
Lead by example in performing skilled plumbing tasks such as pipe installations, repairs, fixture replacements, and maintenance.
Train and mentor team members, providing technical guidance, sharing best practices, estimate build out and promoting skill development to enhance the team's capabilities.
Provide guidance to team members to ensure consistency in workmanship and adherence to best practices.
Meet with customers to address concerns, provide updates, and maintain positive working relationships.
Participate in continuous improvement efforts, identifying opportunities to enhance operational efficiency, cost-effectiveness, and customer satisfaction.
Manage the service team KPI's working with Operations Manager for trends and gaps.
Job Requirements: Conversion Rate: Maintain a weekly conversion rate for the service and repair team.
Weekly Revenue: Ensuring the service repair team meets or exceeds weekly revenue targets.
Prioritizing: Ensure we prioritize the right jobs, secure the work, and sell this work at the right price point.
Recall rate: The types of recalls that occur and the corrective actions being used.
Going on site to address recalls with a customer.
Maintain Technician Revenue: Maintain personal selling thresholds and conversion rate targets.
Must be able to lift at least 35 lbs.
, bend, stoop, crawl into confined spaces, and work at heights or under structures.
Must be willing to complete a background check and drug screening.
Must have a valid driver’s license and be insurable – you’ll be driving our company vehicle.
Must be at least 18 years of age and eligible to work in Virginia Must have your own hand tools and basic plumbing equipment Must have master plumber license within 6 months of hire if not already a master license holder.
Must understand plumbing systems, be able to diagnose and repair these systems Must have a minimum of five - ten years dedicated experience in the plumbing trade Senior level with commercial experience desired How We Take Care Of Our Team Members: Paid Vacation Paid Sick Healthcare 401k program Team events Employee of the quarter/year Monthly contests and bonus opportunities In this position, you will be eligible to earn generous commissions based on your overall performance of key metrics.
At Mr.
Rooter, we value helping our team members build long-lasting careers in the plumbing industry, starting from general labor positions all the way to our licensed plumbers.
We work hard, but promote from within, award top performers, and have a ton of fun in the process.
We are actively interviewing for very best candidate to fill this position - Don't delay - Apply today and our hiring manager will follow up! All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr.
Rooter Plumbing® franchise system within a specified geographical area.
Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr.
Rooter Plumbing® franchise system within a specified geographical area.
Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.