Job Title: Claims Processor Department: Operations
Reports To: Operations Manager FLSA Status: Non-Exempt
Obtain all necessary documentation needed to file post foreclosure mortgage claims.
This will entail various websites, systems, and follow-up efforts to obtain needed documentation.
Essential Duties & Responsibilities
Observe, receive, and otherwise obtain information from all relevant sources
Gather all required documentation to file claims
Use computers and computer systems to enter data and process information
Enter and maintain information in written or electronic form
Update client systems
Identify missing documentation and request from clients, attorneys, and/or property preservation companies
Prepare claims and or related documents and review for completeness
Use relevant information and individual judgment to review and file claims based upon all federal, state, client and company policies, procedures, and regulations.
Accurately calculate amounts of claims
Balance claims to client systems
Comply with federal, state, and company policies, procedures, and regulations
View reports daily to ensure processing is being conducted on a timely basis
Develop constructive and cooperative working relationships with clients and other employees, and maintaining them over time
Reconcile or note and report discrepancies found in documentation and claims
Manage and review quality control corrections
Make phone calls to clients and vendors for claim status
Perform day to day administrative tasks such as maintaining information files and processing paperwork
Various projects as assigned by management
Provide information to supervisors, co-workers, and subordinates by telephone, written communication, and/or in person
Qualifications
Excellent organizational skills
Attention to detail
Excellent decision-making capabilities
Excellent time management skills
Excellent communication skills – both verbal and written
Energetic/Self-motivated
Comfort level with navigating Internet based software
Basic computer proficiency utilizing Windows based software including Microsoft Office
Data entry skills – including typing (30+ WPM preferred) and 10-key numeric keypad
High School Diploma or equivalent
Preferences
Knowledge of the Mortgage industry
Knowledge of HUD, Prep and Claims Processing is preferred
Prior legal, accounting, and/or banking experience a plus
Advanced Microsoft Excel skills a plus
Work Requirements
Ability to meet specific goals, prioritize, organize, and accomplish work, while dealing with feedback calmly and effectively in a deadline-oriented atmosphere all while focusing on quality.
Ability to accept change and considerable variety in the workplace
The successful individual will have an ability to communicate professionally with all clients, servicers, and vendors
The successful individual will have an ability to work in a team driven, and diverse environment
Ability to multitask and run multiple computer programs at once, with a demonstrated aptitude for Microsoft Office products.
Claims Recovery Financial Services is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.
Claims Recovery Financial Services will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 585-331-9128.
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