Front Desk Supervisor (Luxury) - The Historic Cavalier Hotel

Now hiring for Front Desk Supervisor (Luxury) at the Historic Cavalier Hotel! Job Summary: Supervise the Front Desk operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals.
Position is responsible for the assisting the department manager(s) with short term planning and day-to-day operations of the Front Desk and carrying out initiatives to ensure excellent service and quality.
Recommends, implements and monitors the Department's budget and manages expenses within approved budget constraints.
· Handle guest check-ins and check-outs efficiently and in a friendly and professional manner · Supervise desk clerks and work load during shift.
Complete shift check-lists as specified · Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals · Update daily group information; maintain and be familiar with future group files.
Monitor and prepare group requirements and relay necessary information to effected departments and individuals · Print cashiers report and verify balances.
Verify all banks and deposits accordingly · Monitor key control to maintain hotel security · Respond to guest questions regarding the hotel.
Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation · Maintain good working relationships and open lines of communication with all other departments.
· Train, cross-train, and re-train (when necessary) all Front Desk Personnel · Assist Front Desk and/or Hospitality Manager when necessary · Oversee associates duties and inspect work for conformance to prescribed company/franchise standards of cleanliness.
· Assist in preparing schedules for the department and forwards same to senior management for approval.
· Inventories stock to ensure adequate supplies · Investigate complaints and take corrective action or take to Senior Management for assistance.
· Prepare any reports concerning room occupancy, payroll expenses, and department expenses.
Communicate issues to senior management and refer any that were not resolved.
· Greet and interact with the guest in a friendly and professional manner creating the "WOW" experience · Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.
· Interact with fellow associates and guests in a courteous and professional manner · Ensure that all guest requests you receive are satisfied in a timely and efficient manner.
Provides service in a highly professional manner at all times.
· Conduct daily pre-shift meetings · Attend weekly staff meeting when directed by management · Record data concerning work assignments and special projects and prepare periodic reports.
· Ensure that the resort maintains all WA standards as defined by any third-party affiliations · Enforce 100% staff compliance with uniform and grooming standards · Report unsafe work conditions/practices and safety/security violations in accordance with Company policy · Assign all associates their duties, and inspect their work for conformance to prescribed company/franchise standards · Other duties as assigned Job Type: Full-time Pay: $17.
00 - $20.
00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Schedule: * 10 hour shift * 8 hour shift * Holidays * Weekends as needed Work setting: * In-person Work Location: In person