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Posted : Sunday, March 31, 2024 08:21 PM
This is a bilingual Loan Counselor position focusing on assisting Spanish speaking customers with questions about their mortgages.
Prior mortgage experience is not necessary.
Training will be provided Are you an experienced Customer Service or Collections professional motivated to leverage a customer centric approach to assist home owners in a highly visible position? LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, seeks an individual with a history of progressive experience delivering service that exceeds expectations in a growing and inspiring industry.
The ideal candidate will be a dynamic individual who rigorously advances our mission while consistently delivering exceptional service.
If you possess presence and confidence in your ability to promote our core values of entrepreneurship and empowerment, now is the time to join our team and become a part of something big.
*A DAY IN THE LIFE * _*In this role, you will…*_ · Offer solutions to customers who are delinquent on their mortgage loan · Establish communication with an authorized party · Use an advanced telephony system · Make decisions to resolve the customer’s home loan concerns · Gather critical data and enter on a servicing platform · Promote the customer experience *WHO YOU ARE* _*You possess …*_ · The ability to demonstrate exceptional listening skills, while displaying professionalism and empathy for our customer's individual needs and situations · A welcoming and friendly phone presence · An ownership approach to every situation · An ability to utilize the resources at hand to resolve the customer’s home loan concerns · The analytical ability to match the appropriate solution to the customer’s hardship · A proficiency in short hand to memorialize customer conversations on the servicing platform · A desire to educate the customer on ways to self-serve · The willingness to perform at the highest standard *WHO WE ARE* _*About us …*_ LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991.
At the present time, LoanCare subservices over 1 million loans in 50 states.
LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
*DETAILED JOB DUTIES * · Engage in inbound and outbound customer communication within a call center environment · Process payments and evaluate accounts for customers up to 60 days delinquent · Perform financial interviews to offer solutions and opportunities for the customer to avoid serious delinquency · Update the system of record with information received from each customer interaction · Perform all duties in accordance with company policies, procedures, and state and federal laws · All other duties as assigned *MINIMUM QUALIFICATIONS* · High School Diploma or equivalent required · Minimum of one year of customer contact experience, collections, loss mitigation or other mortgage related experience · Strong PC and typing skills · Proficient in basic mathematics · Capability to learn company policies, procedures, and state and federal laws · Excellent analytical, communication, and negotiating skills · Ability to work well on a team, within a structured environment · Aptitude to use a telephony system Job Type: Full-time Pay: From $17.
00 per hour Expected hours: 40 per week Shift: * Day shift Weekly day range: * Monday to Friday * Rotating weekends Work setting: * In-person Ability to Relocate: * Virginia Beach, VA 23452: Relocate before starting work (Required) Work Location: In person
Prior mortgage experience is not necessary.
Training will be provided Are you an experienced Customer Service or Collections professional motivated to leverage a customer centric approach to assist home owners in a highly visible position? LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, seeks an individual with a history of progressive experience delivering service that exceeds expectations in a growing and inspiring industry.
The ideal candidate will be a dynamic individual who rigorously advances our mission while consistently delivering exceptional service.
If you possess presence and confidence in your ability to promote our core values of entrepreneurship and empowerment, now is the time to join our team and become a part of something big.
*A DAY IN THE LIFE * _*In this role, you will…*_ · Offer solutions to customers who are delinquent on their mortgage loan · Establish communication with an authorized party · Use an advanced telephony system · Make decisions to resolve the customer’s home loan concerns · Gather critical data and enter on a servicing platform · Promote the customer experience *WHO YOU ARE* _*You possess …*_ · The ability to demonstrate exceptional listening skills, while displaying professionalism and empathy for our customer's individual needs and situations · A welcoming and friendly phone presence · An ownership approach to every situation · An ability to utilize the resources at hand to resolve the customer’s home loan concerns · The analytical ability to match the appropriate solution to the customer’s hardship · A proficiency in short hand to memorialize customer conversations on the servicing platform · A desire to educate the customer on ways to self-serve · The willingness to perform at the highest standard *WHO WE ARE* _*About us …*_ LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991.
At the present time, LoanCare subservices over 1 million loans in 50 states.
LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
*DETAILED JOB DUTIES * · Engage in inbound and outbound customer communication within a call center environment · Process payments and evaluate accounts for customers up to 60 days delinquent · Perform financial interviews to offer solutions and opportunities for the customer to avoid serious delinquency · Update the system of record with information received from each customer interaction · Perform all duties in accordance with company policies, procedures, and state and federal laws · All other duties as assigned *MINIMUM QUALIFICATIONS* · High School Diploma or equivalent required · Minimum of one year of customer contact experience, collections, loss mitigation or other mortgage related experience · Strong PC and typing skills · Proficient in basic mathematics · Capability to learn company policies, procedures, and state and federal laws · Excellent analytical, communication, and negotiating skills · Ability to work well on a team, within a structured environment · Aptitude to use a telephony system Job Type: Full-time Pay: From $17.
00 per hour Expected hours: 40 per week Shift: * Day shift Weekly day range: * Monday to Friday * Rotating weekends Work setting: * In-person Ability to Relocate: * Virginia Beach, VA 23452: Relocate before starting work (Required) Work Location: In person
• Phone : NA
• Location : 3637 Sentara Way, Virginia Beach, VA
• Post ID: 9067703524
